Metro New York & Southern Connecticut

Position Summary

At Stony Brook Medicine, our Medical Assistants perform clinical, laboratory, and clerical support activities in hospital ambulatory services, outpatient clinics, and laboratories. Incumbents assist physicians or other medical personnel in providing patient care, preparing patients for procedures and examinations, recording vital patient data, and performing standardized routine laboratory procedure such as phlebotomy, patient specimen collection, and specimen processing. Incumbents also perform routine support activities such as greeting and directing patients, producing reports, answering telephones, gathering and entering data, and scheduling appointments.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

DISTINGUISHING CHARACTERISTICS

Non-supervisory; performs clinical duties at least 50% of the time in accordance with prescribed procedures.

ILLUSTRATIVE DUTIES

Medical Assistants function under the direct supervision and guidance of nursing personnel in the performance of assigned duties physicians, and other medical personnel. The supervisor oversees and instructs them in how to perform special procedures and techniques, spot-checks work and provides overall direction, control and guidance. Abnormal findings or conditions are referred to the supervisor for review, confirmation, and further intervention. Medical Assistants must share pertinent information regarding patient care with physicians and nursing personnel. During an emergency situation, these positions are expected to immediately get the assistance of physicians and nursing personnel but their assistance to gather the necessary equipment during such situations may be required.

Clinical and Supportive Activities:

• Place patient in the examination rooms and document using the medical record, (electronic, paper) inclusive and not limited to medications, vitals and main reason for the visit.
• Perform screening and measuring procedures, which include but is not limited to, height, weight, blood pressure, pulse, temperature, EKG and documentation of above.
• Maintain an adequate supply of medical inventory in each exam room.
• Ensure the cleanliness for each exam room.
• Prepare rooms for each patient and for specific procedures as needed.
• Order supplies as needed.
• Adheres to protocol for patient flow.
• Prepares patient for exam or laboratory test. Answers routine questions relative to procedures and assists physician with the examination process, including chaperoning patients during clinical exams.
• Prepares and distributes patient information packets relating to the nature of the specific illness and/or medical procedure.
• Assists patient who have difficulty ambulating. Escorts and transports patient to other areas.
• Checks lab orders, processes patient orders and performs specimen collection per order.
• Pre-cleans, prepares, and high level disinfects instruments according to established procedures and disposes of contaminated supplies in accordance with established procedures.
• Assist physician with procedures.
• Under the direction of a registered nurse/physician, obtains peripherally drawn blood specimens; obtains and transmits 12 lead EKG; obtains, documents, and notifies registered nurse regarding blood glucose level results obtained via point of care testing; and performs glucometer quality control checks per established policies.
• Adheres to hospital policy regarding HIPPA, OSHA, Universal precautions, and proper Patient Identification as per SBUH policy and procedure.
• Summons assistance in emergency situations and obtains needed equipment.
• Does not perform duties that involve use of professional judgment, critical thinking, assessment, or provision of skilled care.

Support Activities:

• Greets patients and family, directs and escorts them to appropriate locations, and responds to routine visitor questions, monitors patient flow and communicates with patient as needed.
• Schedules appointments, including return visits or additional laboratory tests, provides necessary patient visit instructions, and handles appointment changes.
• Answers phones, screens and routes calls as appropriate, and takes complete and accurate messages. Refers problematic phone calls to appropriate party, pages, staff, and contacts other areas of hospital as necessary for information.
• Answers routine patient questions related to scheduling, and additional testing that has been ordered.
• Prepares daily patient scheduling reports.
• Maintains stock in patient care area, conducts inventory, and reorders medical and office supplies based on established requirements using automated and manual purchase order processes.

MINIMUM QUALIFICATIONS