Metro New York & Southern Connecticut

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $80,000 - $90,000

Position Summary

The Practice Manager is responsible for overseeing the day-to-day operations, patient service activities, and operational workflows of the Rheumatology Faculty Practice. This position ensures the seamless integration of front-end operations, revenue cycle processes, and patient service initiatives to optimize efficiency and maintain a high level of patient satisfaction. The Practice Manager will work closely with the Practice Supervisor and Divisional Administrator to support financial, operational, and clinical objectives.

Responsibilities

• Supervise the consistent application of patient flow efficiencies and best practice workflows.
• Ensure practices run in an organized and efficient manner by tracking visit volume trends, maintaining faculty and staff schedules, and monitoring staff time and performance.
• Oversee and manage supply inventory, including clinical and office supplies, ensuring optimal stock levels.
• Coordinate schedule template updates in Epic to reflect operational needs and provider availability.
• Provide oversight, training, and support for front-end revenue cycle operations, including scheduling, registration, insurance verification, and referrals/authorizations.
• Collaborate with the Practice Supervisor to review and address Epic Work Queues (WQs), missing charges, open encounters, and charge reconciliation.
• Conduct weekly coding meetings with providers and billing staff to address coding accuracy, missing charges, and documentation compliance.
• Work with the revenue cycle team to monitor charge edits, denials, and other inquiries to ensure timely resolution.
• Prepare and review weekly infusion reports to identify discrepancies.
• Collaborate with the Divisional Administrator on financial reporting, including tracking revenue trends, infusion volume, and reconciliation reports.
• Prepare and present reports on missing charges, open encounters, and front-end WQ performance during weekly operational meetings.
• Serve as the primary point of contact for communication with the Faculty Practice Organization (FPO), Central Revenue Operations (CRO), Credentialing, and the Office of Compliance.
• Train and develop staff on best practices for patient service and front-end revenue cycle operations, including Epic proficiency.
• Monitor staff performance, conduct regular evaluations, and implement plans for professional development.
• Serve as an Epic EMR expert and resource for faculty and staff, troubleshooting issues and coordinating upgrades and optimizations.
• Provide ongoing education for faculty and staff on Epic updates, billing workflows, and compliance policies.
• Assist with payroll processing, including timecard approvals and staff scheduling.
• Monitor and address clinical and operational supply needs in collaboration with the Supervisor.
• Support initiatives to improve patient service, workflow optimization, and team efficiency.
• Perform additional duties and responsibilities as needed.

Minimum Qualifications

• Bachelor?s degree or equivalent in education and experience, plus three years related experience.
• Experience in medical practice management and revenue cycle operations.
• Proficiency in Epic EMR and practice management systems.
• Strong knowledge of revenue cycle processes, including coding, billing, and insurance regulations.
• Excellent organizational, leadership, and analytical skills.

Preferred Qualifications

• Bachelor?s degree in healthcare administration, business, or a related field.

Other Requirements

• Successful completion of applicable compliance and systems training requirements

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

About Columbia University

Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.

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