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Details
Posted: 28-Feb-26
Location: Syracuse, New York
Type: Full-time
Categories:
Financial Aid
Staff/Administrative
Internal Number: 6929825
Service Provider
Job #: 042572
Location Syracuse, NY
Pay Range: $19.25-$19.86
Hours:
Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full Time
Job Description:
The Financial Aid Service Provider plays a key role in supporting Syracuse Universitys efforts to attract and retain qualified students by delivering exceptional customer service to a diverse population of prospective and current students, as well as their families. Serving as the primary point of contact, Service Providers field and triage all inquiries directed to the Office of Financial Aid and Scholarship Programs. In this high-volume, fast-paced environment, the position requires applying current knowledge of federal regulations and institutional policies to each student interaction.
Education and Experience:
- Associates degree or 1-2 years of office experience required.
Skills and Knowledge:
- Customer service experience in a high-volume workplace is required.
- Financial aid experience and/or PeopleSoft experience are preferred.
- Must be able to work effectively both as a collaborative team member in a high-volume, fast-paced environment and independently with minimal supervision.
- Strong communication and customer service skills are required for providing clear financial aid information.
- Exceptional attention to detail and a commitment to confidentiality are essential.
- Able to handle financial discussions with tact, balancing federal, state, and institutional program requirements alongside exceptional customer service.
- Dedicated to advancing diversity, equity, and inclusion by cultivating an inclusive office culture in which students and staff of diverse backgrounds feel respected and supported, while helping students overcome financial barriers through comprehensive financial aid assistance and financial literacy education.
- Availability to work extended hours during peak award periods.
Responsibilities:
- Provide clear, accurate, and accessible financial aid information to prospective and current students and their families visiting the Office of Financial Aid and Scholarship Programs.
- Share information appropriately in accordance with federal data-sharing regulations and office policies.
- Verify parent identities using the Higher Education Authorization (HEA) authentication process.
- Refer inquiries to the appropriate counseling staff as needed. This role requires managing a high volume of questions while maintaining exceptional customer service.
- Manage all incoming physical mail and monitor/respond to inquiries across virtual platforms, including email and Zoom. This position requires strong multitasking skills to handle multiple competing priorities while consistently adhering to required service standards.
- Review and respond to referrals received from our external Call Center. This role involves identifying the appropriate staff member to handle each referral and resolving a variety of assigned referrals independently. The position also includes monitoring referral trends and collaborating with the supervisor to pinpoint areas where additional training may be beneficial for Call Center staff.
- Serve as back-up to the Financial Aid Analyst, with responsibilities that include reviewing and processing outside scholarship checks, educational resource forms, and external tuition benefit awards, as well as performing other tasks assigned by the Associate Director of Accounting and Financial Analysis.
- Other Duties as assigned.
About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
Application Deadline:
Full Consideration By:
To apply, visit https://www.sujobopps.com/postings/112309
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
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About Syracuse University
Syracuse University is a place where talent, desire, and opportunity thrive. In 12 different schools and colleges that span the liberal arts and professional disciplines, students, faculty, and staff from diverse backgrounds come together to learn, create, and break boundaries.
The University is also a vital part of the community, providing services as well as being a leader in employee benefits, work-life and organizational development, training, student employment, staff relations, and workforce diversity.
Syracuse itself is located at the crossroads of New York State, and offers a lush landscape of seasons. From fun-filled summers in the Finger Lakes to snowy winters that thrill outdoor sports enthusiasts, the area truly has something for everyone.
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