Reporting to the Sr. Director, Application Services, Enterprise Applications Platform; the Technical Product Manager, Student Information Systems (SIS) - Operations & Support is responsible for leading, managing and coordinating the post production - development, deployment, and ongoing operations of the newly developed SIS applications platform. These systems consist of all new University developed SIS application services, including, Course Proposal, Inventory, Catalog, Class Schedule, Academic Structure and Degree Audit, Enrollment History. The Technical Product Manager will be the Service Owner for the new SIS applications once it???s live and the super care period has elapsed. Once SIS apps are productionized, the incumbent will take ownership of day-to-day operations, its active code base, release management, operational support and its integration with upstream and downstream applications. This is a highly visible and strategic role that requires a proven ability to cultivate and maintain relationships, maintain high support standards and have excellent process and technology knowledge.
The Technical Product Manager will be responsible for understanding the Higher Ed landscape, owning product operations, support and enhancement prioritization and roadmap and leading product releases from start to finish. This role requires having technical expertise and business acumen as you work with developers as well as stakeholders and customers to drive the vision of the product forward. The Product Manager has an intimate knowledge of the current state of the business and technology and implements the plan to achieve the desired future state. The Technical Product Manager will take negotiated Epics and work with development team to expand to features and user stories. The Technical Product Manager will work with other Technical Product Managers to facilitate the overall development and support of the Student Information System.
Lead an agile cross functional development team to release code for new features, supporting operations and defect resolution
Create and maintain technical requirements for products and features; create epics, stories and acceptance criteria for engineering team to develop products and features.
Works in an Agile environment to refine business requirements work with architects to define and lay out system interfaces and data flows, prioritizes work for scrum team
Drive product strategy, roadmap and release plans
Ability to work well with internal technical teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and development matches expectations.
Serve as a Subject Matter Expert in self-care customer communications and management
Works with business partners to balance business & technical objectives and technology partners to deliver the product that meets reliability, scalability, and performance goals
Application ownership including but not limited to application continuity and resiliency, problem and incident management, compliance activities.
Analyzes changes to complex, interrelated systems that cross multiple platforms to fulfill complicated requirements, improve performance or reduce costs of ownership.
Focus on data analysis to assist in data driven recommendations and solutions.
Acts as a catalyst for change to improve processes that benefit the IT organization and the University.
Participates in the team "on-call" rotations, occasionally requiring after-hours and weekend work.
Participate in major incident response efforts, occasionally requiring after-hours and weekend work.
All other duties as assigned.
Bachelor's degree or equivalent experience required. Advanced degree desirable.
Minimum 5-7 years??? related experience.
Experience owing product development lifecycle from roadmap creation to product delivery.
Experience working with engineering teams, facilitating technical conversations and helping breakdown large features into right size user stories.
Knowledge of relational databases: MySQL, Aurora/RDS, MS SQLServer.
Experience with cloud architectures, experience with containers, microservices and AWS.
Knowledge of AWS Lambda, ElasticSearch, Cloud9, SumoLogic.
Knowledge of Python/Django, Angular (or another JS Framework), Kafka, SQS/SNS.
Basic broad technical skills, including familiarity with SQL structured queries, version control such as Git, ETL pipelines, JIRA, ServiceNow.Experience with developing and supporting large complex systems.
Demonstrated ability to work in a fast-paced, deadline driven environment.
Demonstrated excellence in a variety of competencies including teamwork/collaboration, analytical thinking, communication and influencing skills, and technical expertise.
Ability to work with changing priorities and with multiple projects.
Ability to work weekend and off-hour work on occasion.
3-5 years??? Higher Education and/or Student Information Systems experience.
Prior experience working with student/faculty related technologies.
Prior experience working within a DevOps environment.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 516031
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.