Metro New York & Southern Connecticut

About Fordham:

Department: Development - Systems Management

Campus: Lincoln Center (LC) - NYC

Position Summary:

Essential Functions:

• Reviews and validates gift and biographical information in an MS-Dynamics based CRM to support DAUR fundraising and constituent engagement efforts.
• Maintains and expands an inventory of routine data checks for data standardization and completeness.
• Assists in planning, managing, and implementing large data cleanup projects.
• Assists in the integration and regular maintenance of data across multiple systems.
• Coordinates the development and use of reports, dashboards, and data extracts to monitor data accuracy and improves the application of data in DAUR activities and outreach.
• Collaborates with other colleagues and departments to complete regular data-related tasks, troubleshoots specific issues, and streamlines processes.
• Provides additional guidance and supports for the day-to-day operations of the Advancement Services team.
• Creates documentation of policies and processes.
• Assists in training other Advancement Services and DAUR team members in systems use and best practices.
• Keeps pace with technologically driven changes to create greater efficiency, enhance workflows, and creatively resolve data quality and retrieval challenges.

Required Qualifications:

• Bachelor's degree in computer science, information systems, information technology, or related fields.
• Minimum of two years of experience in managing CRM systems in a higher education or nonprofit environment.
• Demonstrated experience in CRM systems, Microsoft Office tools including Access and Excel, and basic SQL query writing.
• General understanding of fundraising, development, and/or alumni affairs operations and best practices.
• Excellent organizational, interpersonal, and communication skills.
• Ability to multi-task, prioritize work effectively, meet firm deadlines, and to handle the pressure of a fast-paced work environment.
• Strong attention to detail and accuracy.
• Ability to manage confidential and sensitive information with appropriate discretion.

Preferred Qualifications:

• Experience in/with Ellucian CRM Advance, MS Dynamics, Anthology Encompass, data warehouses, and/or data visualization tools.
• Extensive experience in CRM systems and the utilization of technology to create greater efficiency and creatively resolve data challenges are essential for this position, as are strong communication skills and attention to detail.

Minimum Salary: $70,000

Maximum Salary: $81,750

About Fordham University

Fordham Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United kingdom.

Connections working at Fordham University