Posted: 17-Jul-23
Location: New York
Type: Full-time
Categories:
Employment Type:
Organization Type:
The Admissions Coordinator within the Office of Marketing, Recruitment and Enrollment Operations (MREO) serves as a representative of the University to provide admission support and process student applications to ensure application readiness for the different stages of the application process. The coordinator works closely with members of the Admissions Team, in support of prospective students from inquiry through matriculation. The Admissions coordinator provides timely and personalized customer service to ensure that all applicants are informed and serviced throughout the application process and matriculation process. In addition, the Admissions Coordinator is expected to maintain a high level of efficiency and accuracy in the processing of applications to all programs in the University to support the efforts of the Committees on Admission. The primary objective is to provide support to the Admissions team to help inform, guide, and present qualified applicants to the Committee on Admission, and to ensure a smooth matriculation of accepted students. The Admissions coordinator will be a key driver in the admissions process and will report either into the Director, Admissions, or the Associate Director.
Essential Functions
- Work with the Admissions team to ensure that inquiries and applicant concerns are serviced in a timely and appropriate way throughout the admission cycle to matriculation.
- Provide excellent customer service to all applicants
- Ensure the timely processing of all applications and that timely communications are being sent to the applicants regarding the status and completion of the applications.
- Adhere to all recruitment and Admission processes and procedures to ensure effective contact management, including phone/email follow up throughout inquiry to matriculation cycle.
- Enter, track, and review all applications and supplemental documentation within the specified time frames.
- Work in tight partnership and in support of Admissions staff to provide a seamless concierge experience.
- Work closely with the Admissions Staff during the acceptance stage regarding deposits, housing, flight information, etc., identifying all candidates who seem concerned about eventual enrollment at St. George’s University (SGU).
- Serve as secondary point of contact, assisting the Admissions team as necessary, to prospective students and applicants, providing consistent, accurate and timely information about the University, ensuring that their experience with SGU is a pleasant and efficient one. Open, review, and triage all incoming Admission inquiries – calls, mail, email, etc.
- Facilitate student enrollment, housing, and registration processes.
- Assist in admission projects as requested.
- Perform miscellaneous administrative projects as needed.
Essential Knowledge, Skills & Abilities
- Dynamic individual who demonstrates passion, heart, positivity, and teamwork.
- Commitment to teamwork and customer service
- Well-spoken and articulate; strong written communication skills
- Able to effectively and proactively network with peers and at all levels of University staff and administration.
- Able to work well under pressure; significant organizational skills, ability to set priorities, identify and solve problems, and responsive to customer care
- Ability to represent the Office and the University in a professional manner
Hours and Travel
- A typical work week is 37.5 hours Monday through Friday 9am to 5pm.
- Flexible hours required to implement initiatives and execute deliverables, especially during peak admission periods.
- Flexibility and willingness to work evening hours and weekends in support of peak-time initiatives. Flexibility to work hours outside of normal business hours to accommodate students throughout various time zones.
Qualifications
- Experience in higher education application processing preferred
- Bachelor’s Degree preferred
