Metro New York & Southern Connecticut

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Endpoint Services resides within Fordham IT's Client Services (ITSC) unit. Reporting to the Assistant Director of Endpoint Services, the EndPoint Services Tech is one of a team of four responsible for the design, implementation, configuration, maintenance, management and performance of desktops, laptops and other devices and peripherals for faculty, staff, and guests across the Fordham community (Rose Hill and Lincoln Center campuses).

This includes: providing appropriate and timely solutions to technical problems; serving as an escalation point for open tickets that cannot be resolved by Service Desk Level 1 and Level 2 techs; configuring and deploying equipment; testing web apps and device updates to ensure proper performance; identifying points of failure, bottlenecks, pain points and areas for improvement; packaging, testing, and deploying current endpoint software; addressing patches and vulnerability risks; and working with departments across the University to better understand specific and unique equipment and software requirements.

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