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Pittsburgh, Pennsylvania
New York, NY, 10176, USA
New York, New York
Posted: 11-Mar-25
Location: Pittsburgh, Pennsylvania
Type: Full-time
Salary: $23.07/hr
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Internal Number: 30449
POSITION SUMMARY:
Under the primary direction of EMG and oversight by the Office of the Provost, this position will manage and cultivate lead generation through application streamlining the student experience to support successful enrollment in online graduate nursing programs. The School of Nursing online graduate programs are the focus of this position. There will be deep collaboration with EMG, the Office of the Provost and the School of Nursing. The Office of the Provost maintains the largest budget which includes budgets in EMG and the SON.
Major areas of work include, but is not limited to, follows the lifecycle of the application process from the prospective student’s initial request for program information, to the successful completion of an application. Provides information to prospective students for all online graduate degree programs, communicates regularly with prospective students, and assists applicants throughout the application process by ensuring all materials have been received. Collaborates with administration, faculty, staff, students, and applicants to foster innovation and efficiency throughout the recruitment and application processes. The Enrollment Application Specialist is responsible for guiding prospective students through the enrollment process, from initial inquiry to registration completion. This role requires effective communication skills, customer service orientation, and the ability to connect with prospective students to understand their unique needs and goals. Tasks will include, but are not limited to, ensuring all necessary documentation is collected and processed, conducting in person and virtual tours and information sessions, tracking student interactions, and maintaining active and extensive communication with prospective students through various channels including phone, email, chat, and SMS.
DUTIES AND RESPONSIBILITIES:
Enters inquiry and application data, scans and indexes confidential materials through the systems, ensuring the confidentiality and accuracy of all data entry information processed for graduate admissions. Coordinates the receipt and review of academic credentials for graduate and undergraduate admission applicants.
Assists with the optimization and administration of the enrollment systems, including, but not limited to Technolutions Slate and Ellucian Banner.
Liaison with Graduate Admissions for the Enrollment Operations and Student Services department. Researches and resolves graduate processing issues within Slate.
Provides assistance with inquiry and application data entry and related tasks for undergraduate admissions and financial aid. Supports operational and processing effectiveness for the entire enrollment division (Undergraduate Admissions, Graduate Admissions, Financial Aid, Enrollment Marketing and Communications, Military and Veterans Services)
Helps manage and administer system requests on a daily basis for all aspects of enrollment management.
Participates in special admission events, such as DUQ days and Accepted Student Days.
Performs other related duties as assigned to support the functions of a dynamic, team-oriented environment.
Completes other duties as assigned.
REQUIREMENTS:
Minimum qualifications:
High School Diploma
1-3 years of work- related experience.
Knowledge of PC and Microsoft Office Software.
Preferred qualifications:
Associate’s degree in business or related field from an accredited institution.
Familiarity with Slate and Banner preferred.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Strong communication skills, both oral and written
Attention to detail and accuracy while multi-tasking
Strong organization skills
Data entry, scanning and indexing
Ability to make decisions in accordance with established policies
Ability to be proactive, strategic and deadline-oriented in a complex organization
Professional demeanor with the ability to deal with people in a courteous and tactful manner regardless of circumstances
Ability to work with diverse populations and sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.
Ability to exceed recruitment goals, facilitate staff development opportunities, exhibit teamwork, model analytical & critical thinking, engage in creative problem solving and demonstrate high levels of time management and organizational skills.
NCAA requirements and competency as appropriate based on position responsibilities, upholds NCAA rules and regulations.
Ability to work additional hours and weekends during peak application receipt and processing periods
Motivation to work harmoniously with a diverse group of highly qualified team members
Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
