Metro New York & Southern Connecticut

Position Title:

Student Financial Services Assistant CL3

Department/School:

Student Financial Services

$19.62 - $20.60

Job Summary:

Marist College invites applications for the position of Student Financial Services Assistant (CWA/CL-3) in support of the Office of Student Financial Services.  This position performs a wide variety of clerical and technical functions as part of a dynamic team.

Minimum Qualifications:

The ideal candidate will be a high school graduate.  Candidates should have 3-5years of progressively responsible secretarial clerical work, or any combination of training, experience and education sufficient to indicate an ability to do the work.  All candidates must also be able to demonstrate computer proficiency with Microsoft Office Suite.  Flexible schedule is required.  Requisite Skills:

1C – Advanced Reception/Response – Consistently demonstrates ability to independently provide routine and non-routine responses and detailed information from inquiries (telephone, email or in-person).  May be asked to broadcast information or answers.  Directs visitors as needed.

5A – Basic Written Communication – Consistently demonstrates ability to generate or update correspondence from templates or samples, utilizing a working knowledge of supported word processing software.

7B – Intermediate Record and Data Processing – Consistently demonstrates ability to process routine forms and records quickly and accurately, using multiple programs and investigate and resolve problems such as missing or inaccurate data.  Consistently demonstrates attention to detail. 

15C – Advanced Interpersonal Communication – Consistently demonstrates high communication skills, and sensitivity to the converns or interests of others in conveying information.  Demonstrates the understanding of information and the use of persuasion tactics to help others identify solutions or possible alternative courses of action. 

16A – Basic Judgement – Consistently demonstrates ability to reference operational procedures within department on routine matters and select suitable response with minimal guidance. 

18A – Basic Organizational Knowledge – Consistently demonstrates working knowledge of immediate work area and department.

20B – Intermediate Regulatory Knowledge – Consistently demonstrates comprehensive knowledge of laws and government regulations and enforcement systems that apply to department’s operation.

Essential Functions:

• Serve as a point of contact over the phone, in person and online, for students, parents, faculty, staff and the public. Answer questions as able or refer inquiries to the appropriate person.
• Address routine student/ parent inquiries regarding financial aid and billing. Follow up over phone when appropriate.
• Function as a cashier and reconcile cash and check payments.
• Ensure appropriate documentation is received to verify financial aid eligibility; guide students to ensure financial aid requirements are completed accurately and in a timely fashion.
• Maintain and update both electronic and hard-copy student files.
• Schedule office appointments and maintain calendars as applicable.
• Create and update office correspondence as needed.
• Assist with student employment paperwork and ensuring accurate and complete documentation is received.
• Maintain knowledge of state and federal regulations pertinent to position.
• Consistently demonstrate courtesy, tact, professionalism, strong customer service skills, and the ability to handle difficult people.
• Possess intimate knowledge of the entire institution.
• Perform other job-related duties as required.

Required Application Documents:

• Cover letter, Resume, & Three Professional References.

About the Department:

The Marist College Office of Student Financial Services is committed to providing affordability options and managing the equitable distribution of student aid funds. The office coordinates student employment both on and off campus, student billing, and financial literacy. We are dedicated to promoting accessibility through personalized service and integrity.

Normal office hours are from 8:30 am to 6:00 pm (Monday, Wednesday and Thursday), Tuesday and Friday 8:30am – 5:00pm. Saturday hours will vary.  We encourage our staff to avoid vacations during April, early May and mid-August to mid-September. Extra hours will be required during the beginning of each semester when working with enrollment and billing deadlines. Occasional early morning and evening overage is required. All staff is required to participate during Open House weekend and on two weekends (2 Saturdays and 2 Sundays) for orientation for incoming freshmen and transfer students.

About Marist College:

Located on the banks of the historic Hudson River and at its Florence, Italy campus, Marist College is a comprehensive, independent institution grounded in the liberal arts. Its mission is to “help students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist educates approximately 5,000 traditional-age undergraduate students and 1,200 adult and graduate students in 47 undergraduate majors and numerous graduate programs, including fully online MBA, MPA, MS, and MA degrees, and Doctor of Physical Therapy and Physician Assistant programs. Additionally, our graduates go on to great success; 97% over the last five years are employed or in graduate school within six months of graduating. Marist is consistently ranked among the best colleges and universities in America by The Princeton Review (Colleges That Create Futures and The Best 386 Colleges), U.S. News & World Report (2nd Most Innovative School/North), Kiplinger’s Personal Finance (“Best College Values”), and others. Marist’s study abroad program is ranked #3 in the nation by the U.S. State Department and includes unique first-year programs in Florence and Dublin. At Marist, approximately 50% of graduates study abroad during their undergraduate experience. Its 30-year Joint Study partnership with IBM has brought the College the kind of world-class technology platform typically found at leading research institutions. Marist’s academic centers of excellence include the nationally-known Marist Poll, Center for Civic Engagement and Leadership, Hudson River Valley Institute, Center for Sports Communication, and Institute for Data Center Professionals. The College also hosts the Franklin D. Roosevelt Presidential Library’s digital archives, making it one of only six colleges or universities in the nation affiliated with a presidential library.

About the Hudson Valley Region:

The Hudson River Valley is known for its rich landscapes, sustainable-foods, diverse culture, and has a wide variety of vibrant cities and historic towns. Follow your sense of adventure, find great food around every corner, engage with a proud community, and be a part of history right at Marist in the heart of the Hudson River Valley.  Poughkeepsie and surrounding communities are among the most diverse in the state with easy access to New York City by way of Amtrak or Metro-North train service.  For more information about the Hudson Valley region and its major cultural and recreational attractions, visit the link below to learn more: https://www.marist.edu/hudson-river-valley-life

Type of Position:

Full-Time

Classification:

CWA (Communications Workers of America AFL-CIO)

Months per Year:

12

Work Schedule:

Monday - Friday 8:30am - 5:00pm

Hours per Week:

40

Location:

Marist College main campus, Poughkeepsie, NY.

Number of Position Openings:

1

Equal Employment Statement:

Marist College is committed to creating a diverse workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. To this end, the College will strive to achieve the full and fair participation of minorities, women, people with disabilities, and any other protected groups found to be under-represented.

Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, or veteran status unless there is a bona fide occupational requirement which excludes persons in one of these protected groups. The College will review its employment policies and procedures to ensure that barriers which may unnecessarily exclude protected groups are identified and eliminated. The College will also explore alternative approaches if any policy or practice is found to have a negative impact on protected groups.

Marist's policy of non-discrimination includes not only employment practices but also extends to all services and programs provided by the College. It shall be considered a violation of College policy for any member of the community to discriminate against any individual or group with respect to employment or attendance at Marist College on the basis of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, veteran status, or any other condition established by law.