Telephone Service Center Manager in , for New York University

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Telephone Service Center Manager
Telephone Service Center ManagerUS-NY-New YorkJob ID: 2023-11550Type: College of Dentistry (DN1032)# of Openings: 1Category: Health ServicesNew York UniversityOverviewThe manager of the Telephone Service Center is responsible for the Strategic Planning and execution of all Telephone Service Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer (patients, students, etc.) experience. Strategic emphasis is on patient customer care, quality management, workforce planning, recruiting, coaching, and training. Performance metrics include call efficiency, low abandonment rate, high recall acceptance rates, sta


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